RH - Rotorhub

Safran unveils Expert Link video service

9th March 2018 - 15:30 GMT | by The Shephard News Team

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Safran Helicopter Engines has launched a new video assistance service called Expert Link.

The new service allows customers to connect, through a secure, live video feed, with company engineers to facilitate technical diagnosis or guide them through a maintenance task.

Heli Austria, Rotortech Services and Heligo have been confirmed as the first customers for the service.

Expert Link features a secure datalink and is fully compatible with tablets, smartphones, borescopes and smart glasses. It also features HD pictures recording, image drawing, file sharing, three-person call and webex connection. The link is based on a proven video assistance application provided by Librestream and is available at two service levels: essential, where remote technical diagnosis and real-time interactive visual assistance are provided; and premium, which adds hands-free support on scheduled tasks using borescopes or smart glasses.

Olivier Le Merrer, EVP support and services, Safran Helicopter Engines, said: ‘We have launched five digital services since last year and this is the first mobile application we launch for helicopter operators. Together with our improved EngineLife customer portal, we are providing our customers with an effective range of digital services for a closer support.’

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