HP awarded UK MOD IT contract
HP Enterprise Services has announced that the UK Ministry of Defence (MOD) has issued it a three year contract that will see the company continue to provide IT support, solutions and maintenance. The contract, worth $21 million, was announced 28 June 2012.
The contract will see HP support the MOD’s IT assets for day-to-day running of the armed forces, contingency planning and defence procurement. In particular, core service areas to be covered include hardware break-fix, which ensures rapid repair or replacement of the MOD’s IT equipment, with higher levels of support for business critical requirements; bespoke software support to ensure complete operational continuity for the MOD’s desktop and data centre environments; 24 x 7 UK call centre support for rapid problem resolution.
Also included is hardware refurbishment, redeployment, disposal and recycling, with secure collection and transportation for minimum environmental impact; asset maintenance, management of the IT asset database and asset reporting to optimise total cost of ownership; and computer room environment management, with preventative and remedial support for the MOD’s data centre environments for maximum system availability.
This contract includes the option to extend the term for a further two years at the completion of the three year period. Currently HP supports over 200,000 of the MOD’s personal computers, office equipment and telecommunications assets with repair, maintenance and associated services.
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