DH - Defence Helicopter

Russian Helicopters to improve after-sales service

21st March 2017 - 12:03 GMT | by The Shephard News Team


Russian Helicopters will introduce a new after-sales service concept for its helicopters in India, the company announced on 17 March.

India is one of the major operators of Russian-made helicopters, with over 400 helicopters in operation in the country - which is nearly 10 percent of the Russian Helicopters' global fleet outside of Russia.

The company will improve its after-sales services with the introduction of a 'single-window' system, which aims to build strategic relationships with helicopter operators and transition to a service format that covers the entire helicopter life cycle.

Andrey Boginsky, CEO, Russian Helicopters, said: 'We suggest shifting to long-term framework contracts with fixed procurement prices, defined annual increases and maximum delivery timeframes/service windows of 3-5 years. It would allow to reduce times needed to supply spare parts and provide services, and, as a consequence, would ensure high operability of the Indian helicopter fleet.'

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