Bell named number one in Customer Service
Bell Helicopter has once again was voted number one in customer service by the readers of Professional Pilot magazine. Ranking at the top in each of the seven categories, Bell has won this honor for the helicopter industry for the 16th consecutive year.
“For the past several years we have renewed our commitment to providing our customers outstanding support and service,” said Danny Maldonado, senior vice president of Customer Support and Chief Services Officer. “We constantly challenge our team to improve the overall customer service experience. They have risen to that challenge and I am extremely proud of our entire global customer support and service team.”
Bell continued to increase its winning margins across the board in the seven categories rated. Bell’s customers rated them first in terms of response time, spares availability, cost of parts, speed in AOG service, tech manuals, tech reps and service satisfaction.
With Bell’s more than 120 customer service facilities in 32 countries, six strategically located supply centers and a multitude of customer support representatives and product support engineers focused on improving responsiveness and lowering direct operating costs, operators around the world are already benefiting.
“We recognize the challenges this past year has had on many of our operators. They have had to do more with less and their missions keep multiplying. In the coming years, it will not be enough to support them only in times of need; at Bell we are committed to finding innovative ways to anticipate our customers’ needs and support them accordingly,” added Maldonado.
Bell’s overall score increased over its 2009 scores, with the largest improvement in the spares availability category.
Source: Bell
More from Defence Helicopter
-
![Germany to send WS-61 Westland Sea King helicopters to Ukraine]()
Germany to send WS-61 Westland Sea King helicopters to Ukraine
Germany has committed to sending Ukraine six of its 21 retiring WS-61 Westland Sea King multirole, amphibious helicopters.
-
![Boeing secures $271 million to advance modernisation of US Special Operations' MH-47G Chinook]()
Boeing secures $271 million to advance modernisation of US Special Operations' MH-47G Chinook
Boeing has clinched a major contract modification to further its backing of the US Special Operations Command’s MH-47G Chinook aircraft modernisation effort.
-
![Dubai Airshow 2023: South Korean homegrown helicopters make international debut]()
Dubai Airshow 2023: South Korean homegrown helicopters make international debut
Two KAI helicopters, the KUH-1E utility helicopter and the Light Attack Helicopter (LAH), have taken centre stage at the Dubai Airshow 2023.
-
![Italian Navy receives final NH90 helicopter]()
Italian Navy receives final NH90 helicopter
The Italian Navy now boasts a fleet of 56 NH90 helicopters comprising 46 SH-90As and 10 MH-90As.
-
![Argentina seeks AW109 and CH-46 Sea Knight helicopters]()
Argentina seeks AW109 and CH-46 Sea Knight helicopters
The Argentinian Air Force (FAA) and the Argentinian Naval Aviation Command (COAN) are looking for options to upgrade their helicopter fleets.
-
![DSEI 2023: Lockheed to produce about 40% of Black Hawks on UK soil if it wins NMH contest]()
DSEI 2023: Lockheed to produce about 40% of Black Hawks on UK soil if it wins NMH contest
Lockheed Martin promises a boost to the British job market and export opportunities, while strengthening ties with Poland and positioning the UK for a future in rotorcraft technology in the event of a New Medium Helicopter competition triumph.
