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Southwest Airlines and customer services union announce tentative agreement

6th May 2009 - 18:15 GMT | by The Shephard News Team


Southwest Airlines and the International Association of Machinists (IAM) and Aerospace Workers District 142, representing the airline's customer support and services and airport customer service employees, have announced a tentative agreement for a new, four-year contract through to 31 October 2012. The current contract became amendable on 31 October 2008.

The airline says it is pleased with the agreement that "delivers wage and benefit increases in exchange for work rule improvements and scheduling flexibility along with productivity and gained efficiencies for customer support and services representatives in the airline's call centres and for its airport customer service agents".

In the upcoming weeks, the IAM District 142 membership will be given the full details of the agreement and will have the opportunity to vote on ratification. IAM represents more than 5,300 Southwest Airlines Employees

The Shephard News Team


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