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Reducing maintenance time is goal for Bombardier eServices' portal

6th June 2009 - 00:04 GMT | by The Shephard News Team


Bombardier has announced the launch of, an interactive customer portal aimed at assisting CRJ Series and Q Series aircraft operators boost their operational efficiency. The site was unveiled at the Bombardier CRJ Operators’ Conference and Trade Show, held June1 to 5 in Orlando, Florida.

The site features a set of diagnostic services and work processes that draw on the extensive fleet performance history of CRJ and Q Series aircraft. Both maintenance personnel and decision makers can now query data more rapidly and to a detailed level, allowing them to isolate issues and initiate corrective actions quickly and easily.

“Empowering airlines to be more productive by reducing maintenance time was the impetus
behind the customer portal,” explained Todd Young, vice-president,
customer services and support, Bombardier Commercial Aircraft. “These new diagnostic and
analytic tools elevate our maintenance resources to a whole new level and are another step in
Bombardier’s long-term strategy to leverage the internet to provide superior customer support.”

The portal offers four new services:
• The Aircraft Diagnostics Solutions (ADS) tool, powered by CaseBank, draws on a searchable knowledge base of field case histories to guide mechanics through a consistent, structured troubleshooting process for fault isolation. ADS is designed to accelerate return-to-service and reduce No Fault Found removals. Among its many new features is PDA access and the ability to work collaboratively with the Bombardier Technical Help Desk during troubleshooting.

• The Airlines Performance Analytics (APA) feature allows airline executives and engineering
specialists to compare the on-time performance of their operation with that of the entire
Bombardier fleet. Operator data can be monitored at fleet level and drilled down to system,
subsystem, and component levels, allowing operators to easily assess the top dispatchreliability drivers in order to initiate corrective actions and manage their fleets’ performance
more strategically.

• The On-lineTechnical Requests (OTR) system enables technical queries and requests for
repairs and troubleshooting support to be submitted on-line, allowing operators to track the status of their request in real-time as well as obtain live feedback from the Help Desk.

• In addition, the recently introduced Digital Data Navigator (DDN) allows airlines to merge customer-specific aircraft procedures and technical information with Bombardier manuals. Supplemental Type Certificates, standard operating procedures, and amendments can now be automatically and electronically integrated into existing documents.

Bombardier will continue to work collaboratively with its operators to enhance and expand the
eServices offered through, with a goal of improving the overall in-service

The Shephard News Team


The Shephard News Team

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