JetBlue Airways has launched the JetBlue Promise Program, aimed at boosting customers' confidence to book travel by honouring a full refund to anyone who experiences involuntary full-time job loss prior to their trip. A similar programme was launched in the UK by Flybe last month.
"JetBlue is committed to helping customers book stress-free travel plans, and based on their feedback we made adjustments to our refund policy to allow them to book with confidence," said Robin Hayes, the airline's executive vice-president and chief commercial officer. "This price promise allows them to book early and take advantage of our low fares without worrying they will lose their money if they need to cancel their trip due to job loss."
Customers who book flights between 1 February and 1 June 2009 and lose their job on or after 17 February may be eligible for the JetBlue Promise Program. Customers must notify JetBlue and request a full refund at least 14 days prior to the first date of travel. The customer who purchased the flight and is listed as a traveller on the itinerary can request a refund for up to nine customers travelling on one reservation. JetBlue fares are usually non-refundable, but The JetBlue Promise Program provides a special option for possible refund in the original form of payment.
The JetBlue Promise Program is valid for bookings originating in the United States only and excludes group bookings, Getaways vacation packages and cruises. Purchases made with JetBlue Gift Cards or vouchers, TrueBlue Award Travel or travel certificates are also not eligible.
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