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Fee changes and expanded inflight internet at Virgin America

20th March 2009 - 09:48 GMT | by The Shephard News Team


Virgin America has announced changes to its baggage fee structure, as well as its online change and cancellation fee. Effective immediately, the airline is lowering its fee for changes or cancellations made on its website from $75 to $50 and has also changed its baggage fee structure to a flat rate for all checked items.

Passengers who book travel on or after 5 May will be charged $15 for each checked bag. The airline previously charged $25 for a second checked bag and $50 for third and subsequent bags, the first bag having been carried free of charge.

Under the new fee rules, First Class guests will continue to receive up to two checked bags free. Guests in the carrier’s premium Main Cabin Select service or those who purchase Fully Refundable Main Cabin fares will continue to receive one free checked bag. All weight and size policies remain the same, and the airline’s carry-on baggage policy has not changed.

Virgin America’s vice-president of planning and sales, Diana Walke, explained the changes. “Because we fly to primary airports, we mainly compete with the large network carriers – all of whom already charge this fee. We’re following the trend in domestic travel both here and abroad, in order to keep fares low, while continuing to offer the highest quality product in the US market.”

That product will be enhanced this summer, with software upgrades to the touch-screen Red IFE system to allow greater functionality, reliability and speed. Moreover, Gogo inflight internet, which is already available on half the fleet, will be available on every flight by June.

The Shephard News Team


The Shephard News Team

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