Customer service union ratifies agreement with Southwest
Southwest Airlines has announced that its customer support and services and airport customer service employees, represented by the International Association of Machinists (IAM) and Aerospace Workers District 142, have voted to ratify the tentative, four-year contract both parties reached in May. The new contract is active through to 31 October 2012.
"Customer service is in our DNA," declared Mike Van de Ven, executive vice-president and COO for Southwest Airlines. "Our hard working customer support and services representatives in the call centres and our airport customer service agents provide outstanding service each day. I'm also proud of the negotiating teams for their nine months of effort and for delivering this contract during challenging economic times."
Podcast: Mind control tech, through-wall detection, extreme scooters and browsing the exhibits of a special forces defence event
Welcome to Episode 26 of The Weekly Defence Podcast. Listen on Apple Podcasts, Google Podcasts, Spotify and more. Sign up to an early email alert of future podcasts here.
The acceleration of Russian anti-acces/area denial (A2/AD) advances, visibly characterised by the country’s efforts to move out with and deploy new highly sophisticated stealth air ...
According to Russia’s Federal Service for Military-Technical Cooperation, the nation’s arms export control body, India is set to purchase 18 more Sukhoi Su-30MKI multirole fighters ...
Podcast: The future of the 8x8 armoured vehicle market, meeting defence training needs and why is Australia looking for a new attack helicopter?
Welcome to Episode 25 of The Weekly Defence Podcast. Listen on Apple Podcasts, Google Podcasts, Spotify and more. Sign up to an early email alert of future podcasts here.
Despite muddled details from official sources, it is believed that China’s Southern Theatre Command recently fired multiple anti-ship ballistic missiles (ASBM) into the disputed South ...
The UK Ministry of Defence (MoD) has published a Prior Information Notice to begin work on the development of three Directed Energy Weapons (DEW) as ...