DN - Defence Notes

Customer service union ratifies agreement with Southwest

24th June 2009 - 07:29 GMT | by The Shephard News Team

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Southwest Airlines has announced that its customer support and services and airport customer service employees, represented by the International Association of Machinists (IAM) and Aerospace Workers District 142, have voted to ratify the tentative, four-year contract both parties reached in May. The new contract is active through to 31 October 2012.

"Customer service is in our DNA," declared Mike Van de Ven, executive vice-president and COO for Southwest Airlines. "Our hard working customer support and services representatives in the call centres and our airport customer service agents provide outstanding service each day. I'm also proud of the negotiating teams for their nine months of effort and for delivering this contract during challenging economic times."

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