Contingencies during Jetstar reservation system change announced
On Friday 6 February, Jetstar will undergo one of its biggest system cutovers in its five-year history as it replaces its existing reservation system ‘Open Skies’ with a new reservation system ‘New Skies’.
The system replacement, which has been planned over the last 18 months and includes Jetstar, Jetstar Asia/Valuair and Jetstar Pacific, is a step-change in system functionality designed to accommodate Jetstar’s expanding network and to deliver new, greater customer benefits.
‘New Skies’ will allow Jetstar to build and introduce new product innovations with greater complexity and functionality. The system will also allow customers to develop more complex itineraries and will provide Jetstar.com with a greater capacity to handle more customers and transactions as the airline and its network continues to grow.
Replacing the system will require Jetstar’s entire reservation systems including the website and the call centre to close from 5.00 pm AEDT on 6 February 2009. The full transition is expected to take the weekend with the Jetstar Telephone Reservation Centre and Jetstar.com planned to be fully operational again by the morning of Monday 9 February.
The system replacement will require Jetstar to operate manual check-in processes from 6.30 pm AEDT on 6 February. Arrangements are in place to minimise any impact on Jetstar passengers travelling during this time and extra staff have been put on at airports for the duration.