ATR has officially launched its ‘Door-2-Door’ service, adding to its already broad range of customer services. The service was reported in the customer support feature "Ầ la carte aircraft services" in Low-Fare & Regional Airlines, Jan-Feb 2009, pages 25-26, but has now been officially branded.
The Door-2-Door support option means that ATR takes full responsibility for the management of the airlines’ requests for spares and technical documentation, up to and including the completed hand-over delivery process.
The service means that an airline need only one point of contact for the logistic management of the spare parts and services needed for its ATR fleet. It is designed to cut out the many complexities of logistics management, to decrease the administrative workload associated with transport, and at the same time, to reduce turn-around times and costs.
The main resulting benefits for customers are a high level performance from a centralised administration, a considerably minimised in-house requirement to track and trace shipments, and competitive freight rates. With its new Door-2-Door service, ATR provides its customers with an optimal transport solution both in terms of cost and delivery efficiencies.
“The ability to deliver spare parts on the very doorstep of where they are needed is a perfect illustration of ATR’s will to get ever closer to its customers. With the Door-2-Door service, we ease our operators’ spares management tasks; we enable them to save both time and money through our central handling of their entire delivery process”, said Jean-Pierre Cousserans, SVP of ATR customer services.
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