DN - Defence Notes

Air-India Express chooses CyberSource online fraud solution

26th February 2009 - 22:17 GMT | by The Shephard News Team

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CyberSource's Decision Manager anti-fraud solution has been selected by Air-India Express. Decision Manager is designed to help companies automate and safeguard their online ticketing, and provides access to more than 150 global validation tests to screen for fraud and determine in real time whether online transactions should be accepted, rejected, or marked for further review.

"Our rapid growth dictates a robust solution that can not only identify potentially fraudulent activity but also minimises the burden on manual review staff," said Harish Pai, finance head, Air-India Express. "CyberSource's considerable experience in the Indian online environment and in the travel sector was also a factor in our selection process."

Based on rules Air-India Express defines, Decision Manager will automatically determine the appropriate disposition of incoming orders – accept, reject, or review. Orders suspended for review are held in a case management queue for fast examination and disposition using Decision Manager's case management system. Rules can be tested without risk to determine their effectiveness and quickly modified to adapt to changing order patterns. A complete array of process analytics further helps address the accuracy and efficiency of the fraud management process.

Air-India Express flies to 14 international destinations including Dubai, Abu Dhabi, Singapore and Bahrain, and also operates a domestic service between major Indian cities.

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